Do You ship to my country?
See the image above! Don’t email us, YES we ship world wide.
What are the shipping costs?
Delivery charges will be indicated during the ordering process.
In Europe: 2 – 5 business days
In USA :1 day
Rest of the world: 4 – 8 business days.
* All shipping times are approximations and cannot be guaranteed. Note that these may increase during holidays.
With us you don’t have to worry. Only you will know what your parcel contains. All our packaging is completely discreet and will look like the ones on the picture here below. The outside of the package simply has your address, our (return-) address and the necessary postage information on it. Of course we will not use us as sender’s name.
Your privacy is paramount to us and our discreet packaging guarantees that you are the only one getting excited by the parcel – to others it will look plain boring. Larger items are sent in sturdy cardboard boxes and are double-wrapped with strong packing tape. Smaller items are sent in strong and padded envelopes. All orders are sent in inconspicuous plain packaging. No-one will be able to guess what the package contains or who the sender is. No logo or lettering mentioning our company will be found on the parcel. The only markings on your parcel are your address label on the front and a postal/parcel service sticker, depending on the service used.
1. While we strive to ensure your order is delivered in a timely manner, the customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, we cannot be held responsible for any resulting incorrect delivery, delays, non-delivery or charges howsoever incurred.
2. We will not be responsible for any losses incurred by the customer or recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.
3. In the event of your receiving any faulty or damaged items, please contact us by telephone, letter or email within seven days of receipt of your order.
Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items, unless otherwise agreed upon.
Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.
4. As per stated in our Terms & Conditions, liability is transferred to the customers/recipient once an order leaves our warehouse.
We sometimes have delay in shipping and problems with customs for international orders. If packages are lost, damage or intercepted by customs we will resend a new package. We try to satisfy all our clients to the best we can but we also require you to be patient with us in times of delay and problems. We guarantee the safety passage of your package, all our packages are customized and diplomatic sealed packages this means that they are custom free. We offer triple vacuum seal and stealth package on all orders so it can’t be scent detected by canine (dogs) or electronic sniffers, We do provide refunds or replace your order if there is a failure in delivering. We do offer camouflage for our packages, for example we use games, TV or any other legal goods cartons to deliver our packages so that buyer receive package as though receiving a newly ordered Electronic Item.
Money Back Guarantee & Refund Policy
We want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
Things we consider for full refund
1- Package was intercepted by custom after being insured
2- Good/item don’t meet your requirement or satisfaction.
3- Package got damage during transportation after being insured.
4- Delay in shipment or not delivered after 10days of payment.
5-Wrong shipping of parcel
Although we’d love to know where things went wrong, or how we can improve, make sure your case falls within the refund Category listed above for a full, no-questions-asked, refund within 30 days of your date of purchase. Please include your proof of payment so we can issue a refund as quickly as possible. Also note that we make every attempt to process the refund as quickly as possible. But Stripe (our payment processor) or your financial institution can take up to 20 days for the refund. You shall be refunded same way you paid for your goods.